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Frequently Asked Questions: Your Happy Family Store Guide


Are online pharmacies legal in the USA?

Online pharmacies are legal in the United States. is a brick-and-mortar pharmacy with an online presence that complies with federal and state laws, ensuring your safety and convenience.

Do you offer any discounts or promotions for online orders? How can I learn about sales and special deals at your pharmacy?

We occasionally offer discounts and host promotions for online orders. You can check our website to stay informed about our exclusive offerings.

Is there a mobile app for convenient access?

We are currently in the process of developing a mobile application. We are planning to roll it out by May 2024. In the meantime, our website is designed for easy access and user-friendly navigation on any device, including smartphones and tablets.

Buying medications at

How can I find a specific medication on your website?

Go to the Search Products page and use our efficient search feature to find specific products easily. Alternatively, you can reach out to our friendly Customer Support team for personalized assistance
with locating the right medications.

What is the process for ordering medications online?

The process of ordering medications online with us is simple, fast, and secure: you find the needed product on our website, press the ‘Buy Now’ button, and get redirected to the checkout page where you fill in all the required information, following the on-screen prompts for a smooth and hassle-free experience.

How do I track the status of my ordered medications?

You can monitor your order status effortlessly by logging into your Family Pharmacy account on our website. This will allow you to receive real-time updates on order progress for enhanced visibility. If, for some reason, you cannot use this option, contact our Customer Support team directly to receive personalized help with your inquiry.

Which payment methods are available at

For your convenience, allows you to choose from various payment methods, including major credit and debit cards, digital wallet payments via Debit/Credit Cards. When picking up your ordered meds from one of our physical stores, you can also pay in cash or with a paper check.

Can I find both prescription and over-the-counter meds on your website? offers a wide range of medications, including both prescription and over-the-counter products. Medications requiring a prescription will be clearly labeled with an ‘Rx’ icon.

Why do I need a prescription to order from your pharmacy?

Rx medications sold by our pharmacy (both in-store and over the website) require a valid prescription from a licensed healthcare provider to ensure their proper and safe usage.

Where are your generic medications made?

We obtain our generic medications from reputable and properly vetted manufacturers globally, including countries like the United States, Canada, the UK, Germany, Mexico, Singapore, and India.

What are the advantages of choosing generic medications?

Generics are cost-effective alternatives to brand-name drugs with the same level of safety, quality, and effectiveness. They are also often more flexible in terms of available dosages.

Are there age restrictions for purchasing certain medications at your pharmacy?

There are no age restrictions for purchasing medications from us. We do not sell our products to children under the age of 18 and cannot fill an order for an Rx medication without a valid prescription from a licensed healthcare provider.

Is there a limit on the quantity of prescription medication I can order at once?

We can only sell you the amount of medicine mentioned in your prescription. If worried about running out before your next refill, talk to your doctor about getting a prescription for a larger quantity.

What if the medication I need is unavailable on your website?

If your medication is currently unavailable on our website, reach out to us directly, and we will explore sourcing options for you. Our online pharmacists can also assist you in identifying suitable alternatives if needed.

Can I place an order for compounded medications online and have it shipped to me, or do I have to pick it up in person?

Yes, you can order a compounded medication from us with a valid prescription from a licensed physician. You can then pick it up in person at one of our stores or have it delivered to your doorstep. We do not ship compounded medications that have special handling requirements and concerns regarding their stability, or those subject to specific distribution regulations.

Returns, Refunds & Cancellations

What does your return policy cover?

Our 14-day return policy covers all over-the-counter medications. It does not apply to compounded and prescription medicines purchased at Family Pharmacy. You can familiarize yourself with our comprehensive return policy for more information on returning medications.

Can I request a refund for prescription medications?

While we generally do not offer refunds for prescription medications, exceptions are sometimes possible; please check with our policy or contact our Customer Support team.

How much time do I have to cancel my order?

You can cancel your order within 1 day of placing it by contacting our Customer Support team. If the cancellation occurs outside the 30-minute period, cancellation fees might apply.

Security, Privacy & Legality

How is my personal information kept secure during online transactions?

We use encryption and secure protocols to protect your personal information during online transactions.

What privacy measures are in place for protecting customer data?

Our IT Security team uses secure servers and restricted access to guarantee the utmost safety and protection of customer data.

How do you verify prescriptions?

Our licensed pharmacists rigorously verify prescriptions by checking if they come from a licensed healthcare provider authorized to issue such documents and contain accurate information about the patient and the medication. We might also contact the prescribing healthcare provider directly to confirm the legitimacy of the prescription.

Shipping & Delivery

What if my order is delayed or lost during delivery?

If your order is delayed or lost, contact our Customer Support team. We will look into the issue, provide real-time order status updates, and find a solution. This may involve re-shipping your order or issuing a refund.

How do you ensure the confidentiality of package contents?

We use discreet packaging and avoid any explicit labeling that could reveal the nature of the shipped items.

Are there shipping restrictions for specific types of medications?

Yes, certain medications, especially controlled substances and those with specific handling needs, may have shipping restrictions imposed. Please contact our Customer Support team for more details.

Do you ship medications internationally?

We offer international shipping of pre-packaged medications internationally to countries that permit importing medicinal products from the U.S. To check if your location qualifies for international shipping and to obtain more details on the terms and costs, please contact our Customer Support team.

Setting Up an Account

Can I place an order without creating an account?

You can browse products on our website without creating an account. However, to place an order, account creation is required during the checkout process. This way, we can easily verify your identity, keep your transactions with us secure and personalized, offer enhanced features, and provide a smoother shopping experience in the future.

Can I access my account from multiple devices?

Yes, at, we offer you the convenience of being able to safely access your account from multiple devices, including smartphones, tablets, and computers.

Are there any restrictions for creating a account?

Account creation on our website is limited to individuals aged 18 or older.