Under the law governing distance contracts and off-premises agreements, you are entitled to a withdrawal right. This means you can exchange or return a product within 14 days from the date you received it. However, it is important to note that if the product has been used more than what is necessary to assess it, you may need to compensate for any diminished value should you decide to return it.
Medicinal products are not eligible for withdrawal under the Distance Contracts Act. Additionally, to preserve your right of withdrawal, packages containing hygiene items must remain unopened. You can initiate the return process by sending the product back to us, bearing the postal costs yourself.
Before sending a return by mail, please make sure to contact our Customer Service. Upon exercising your withdrawal right, we commit to refunding your payment within 14 days from the date the returned item is received. Refunds
In events of purchase cancellation or complaints, you are entitled to receive a refund within 30 days of us receiving the notification. If HappyFamilyStore.org agrees to deliver or rectify defective items as part of a complaint, any related shipping costs will be reimbursed within 30 days from when we receive the complaint.